Factory Data Reset (Powered Off)
A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can’t hear, device making noises, can’t make or receive calls, and device won’t sync.
- If the device is responsive and can be powered on, the preferred reset method should be performed.
- For devices with Android Device Protection turned on, it’s imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown:
- Attempt to sign in with any Google account previously used on the device.
- Reset the password.
- Perform a factory data reset only if absolutely necessary as it removes all data including:
- Email accounts
- System and app data
- App settings
- Downloaded apps
- Media (Music, pictures and videos, etc.
- If you’ve previously backed up your data, you need to know the info.
Wi-Fi Calling settings don’t transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi calling manually if you want to use it.
Ensure the device is powered off.
Press and hold the Volume Up and Home buttons.
While continuing to hold volume up and home, press and hold the Power button until RECOVERY BOOTING appears in the upper-left then release all buttons.
From the Android Recovery screen, select Wipe data/factory reset.
Utilize the volume buttons to cycle through the available options and the power button to select.
Allow several seconds for the factory data reset to complete.
Select Reboot system now.
Allow several minutes for the reboot process to complete.
To set up the device after the reset has completed, refer to Initial Activation and Setup.